The International Tourist Company «Complete Service»is one of the leading full-service tourist companies that justifies its name. It has been successfully operating in the tourist market of the Republic of Kazakhstan since 1999. 

The company offers a comprehensive package of travel services both for business and for leisure.

High-reputation of the company is a trump card attracting reliable partners and long-standing customers and thereby their number is constantly growing.

Today, ITC  “Complete Service” has a branch in Astana, Almaty and representative offices in regional centers, which allows us to provide a range of services throughout Kazakhstan.

The geography of our tours and services is very extensive. The company cooperates with many well-known tourist companies from more than 60 countries of the world.

Through our company, foreign citizens from all over the world arrive in the Republic of Kazakhstan with business visits and tourist trips.

During its existence, we have gained considerable experience in organizing and developing special programs in conducting business seminars and conferences, international exhibitions and sporting events, including the Olympic Games.

The list of services provided by our specialists includes the organization of booking and sale of air tickets of all airlines in the world.

The approach to each client - his interests, requests and wishes - is the calling card of our work.

The latest awards and certificates of ITC “Complete Service”:

  • ITC «Complete Service» is a member of the Board of the Kazakhstan Tourist Association.
  • ITC «Complete Service» is a member of the Committee of Tourism Industry of the National Chamber of Entrepreneurs of the Republic of Kazakhstan.
  • ITC «Complete Service» took 1st place in the ranking "Travel companies with the best reputation" in the Republic of Kazakhstan (see. Journal number 7 "Exclusive" July).
  • ITC «Complete Service» took 1st place in the city competition among tourist companies of Almaty "The Best Almaty tour operator on inbound tourism" in 2015.
  • ITC «Complete Service» won the 1st place in the competition among tourist companies of Kazakhstan "The best tourist route of the National Company Astana "EXPO-2017" and became the Official tour operator of the International Exhibition" EXPO-2017 Astana"  .
  • ITC «Complete Service» was awarded with Honorable Badge "Number 1 in Kazakhstan" for contribution to the development of tourism of the Republic of Kazakhstan by the Hospitality Federation of Kazakhstan and Tourism management of Almaty in 2015.
  • ITC “Complete Service” in 2018 was awarded the Gold Award “The Best Tour Operator of the Almaty Region”, awarded at Zhetysu Travel AWARD, 2018.
  • ITC "Complete Service" in 2018 was awarded the Diploma "The Best Travel Company" of Kazakhstan at the "National Tourism Awards 2018"
  • ITC “Complete Service” entered the “Elite of Business Almaty” GOLDEN BOOK.
  • ITC “Complete Service” was included in the BOOK “WHO IS WHO in the Republic of Kazakhstan”.

Our services:

  • Organization of individual and group tours
  • Meeting and serving individuals and groups of tourists
  • Hotel reservations and transfers organizing
  • Air ticket reservation on regular and charter flights on any destinations 
  • Visa support and registration of foreign citizens
  • Organizing & realization of excursions all over Kazakhstan 
  • Organizing business trips: seminars & conferences
  • Professional guides, interpreters and drivers service
  • International Medical Insurance
  • VIP – service, Travel Concierge Service

Olympic and Asian Games

  • Official Ticket Sales Agent of VI Asian Winter Games Changchun 2007, China.
  • Official Ticket Sales Agent of Beijing 2008: Games of XXIX Olympiad, China.
  • Authorized Ticket Reseller of Vancouver 2010 Olympic Winter Games, Canada
  • General Ticket Sales Agent of the XVI Asian Games Guangzhou 2010, China.
  • Official Travel Agent for VII Asian Winter Games 2011, Kazakhstan.
  • Authorized Ticket Reseller of London 2012: Games of the XXX Olympiad, Great Britain.
  • Authorised Ticket Reseller of Sochi 2014 XXII Olympic Winter Games, Russia.
  • Ticket Distributor of XVII Asian Games Incheon 2014, Korea.
  • Official Travel Agent for EXPO MILANO 2015
  • II Winter Youth Olympic Games Lillehammer (Norway) 2016
  • Authorised Ticket Reseller of Rio 2016:  Games of the XXXI Olympiad, Brazil
  • General Tour Operator for the 28th World Winter Universiade 2017 in Almaty (Kazakhstan)
  • Ticket Distributor of XVIII Asian Games Sapporo 2017, Japan
  • Official Travel Agent for EXPO 2017 Astana, Astana (Kazakhstan)
  • 5th Asian Indoor and Martial Arts Games in Ashgabat in 2017
  • XXIII Winter Olympic Games 2018 in the city of Pyeongchang, (Republic of Korea).
  • XXXXII TOKYO Olympic Games (Japan) 2020


  • UEFA Champions League Final - 2012, 2013, 2014, 2015, 2016
  • World Championship in ice hockey - 2012, 2013, 2014, 2015, 2016
  • European Football Championship: Austria - Switzerland 2008
  • World Football Cup South Africa 2010
  • European Football Championship: Ukraine - Poland 2012
  • World Football Cup Brazil 2014
  • European Football Cup France 2016
  • FIFA World Cup Russia 2018

Organization of exhibition stands abroad 

ITC «Complete Service» together with the Department of Tourism Industry organize the national stand of Kazakhstan at the international tourism exhibitions and organize the work on the promotion of the tourist potential of Kazakhstan abroad:

  • BITE 2010, 25 -27 June 2010 Beijing, China 
  • JATA 2011, 24 – 26 September 2010 Tokyo, Japan 
  • BITE 2011, 17 - 19 June 2011 Beijing, China
  • EMIT 2012, 09 – 12 February 2012 Istanbul, Turkey
  • ATM 2012, 30 April – 03 May 2012 Dubai, UAE
  • ITE 2012, 14 – 17 June 2012, Hong Kong, China
  • ATM 2013, 06 - 09 May 2013, Dubai, UAE
  • ATM 2014, 05-08 May 2014, Dubai, UAE
  • Intourmarket 2015, Moscow, Russia
  • JATA 2015, 25-27 September 2015, Tokyo, Japan
  • "IBTM" Barcelona (Spain) 2017, 2018
  • "OTM 2019" Mumbai (India) 2019
  • “Arabian Travel Mart” in Dubai (UAE) 2019

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