OUR COMPANY

ABOUT US


The International Tourist Company «Complete Service»is one of the leading full-service tourist companies that justifies its name. It has been successfully operating in the tourist market of the Republic of Kazakhstan since 1999. 

The company offers a comprehensive package of travel services both for business and for leisure.

High-reputation of the company is a trump card attracting reliable partners and long-standing customers and thereby their number is constantly growing.

Today ITC «Complete Service» has head office in Almaty and a branch in Astana, which allows us to provide a range of services throughout Kazakhstan.

The company staff is professionally prepared and skilled specialists who always try to provide high-level tourist services. 

The range of tours and services we offer is very extensive since our company provides both inbound and outbound tours. The ITC “Complete Service” can help you to spend your holiday or make a business trip wherever you want as well as to organize tourist and business trips for the foreign citizens from all corners of the earth. 

Our company is specialized on providing professional services to business travellers, meeting planners, congress and exhibition organizers, as well as incentive tour of large corporate and associations. ITC «Complete Service» is a member of the Board of the Kazakhstan Tourist Association.


The latest awards and certificates of ITC “Complete Service”:

• 1st place in the ranking "Travel companies with the best reputation" in the Republic of Kazakhstan (see. Journal number 7 "Exclusive" July).

• 1st place in the city competition among tourist companies of Almaty "The Best Almaty tour operator on inbound tourism" in 2015.

• 1st place in the competition among tourist companies of Kazakhstan "The best tourist route of the National Company Astana "EXPO-2017" and became the Official tour operator of the International Exhibition" EXPO-2017 Astana" in 2015

• Honorable Badge "Number 1 in Kazakhstan" for contribution to the development of tourism of the Republic of Kazakhstan by the Hospitality Federation of Kazakhstan and Tourism management of Almaty in 2015.


Our services:

• Organization of individual and group tours

• Meeting and serving individuals and groups of tourists

• Hotel reservations and transfers organizing

• Air ticket reservation on regular and charter flights on any destinations 

• Visa support and registration of foreign citizens

• Organizing & realization of excursions all over Kazakhstan 

• Organizing business trips: seminars & conferences

• Professional guides, interpreters and drivers service

• International Medical Insurance

• VIP – service, Travel Concierge Service


Olympic and Asian Games

Official Ticket Sales Agent of VI Asian Winter Games Changchun 2007, China.

Official Ticket Sales Agent of Beijing 2008: Games of XXIX Olympiad, China.

Authorized Ticket Reseller of Vancouver 2010 Olympic Winter Games, Canada

General Ticket Sales Agent of the XVI Asian Games Guangzhou 2010, China.

Official Travel Agent for VII Asian Winter Games 2011, Kazakhstan.

Authorized Ticket Reseller of London 2012: Games of the XXX Olympiad, Great Britain.

Authorised Ticket Reseller of Sochi 2014 XXII Olympic Winter Games, Russia.

Ticket Distributor of XVII Asian Games Incheon 2014, Korea.

Official Travel Agent for EXPO MILANO 2015

Authorised Ticket Reseller of Rio 2016:  Games of the XXXI Olympiad, Brazil

General Tour Operator for the 28th World Winter Universiade 2017 in Almaty (Kazakhstan)

Ticket Distributor of XVIII Asian Games Sapporo 2017, Japan

Official Travel Agent for EXPO 2017 Astana, Astana (Kazakhstan)


SPORT PROJECTS

• UEFA Champions League Final - 2012, 2013, 2014, 2015, 2016

• World Championship in ice hockey - 2012, 2013, 2014, 2015, 2016

• European Football Championship: Austria - Switzerland 2008

• World Football Cup South Africa 2010

• European Football Championship: Ukraine - Poland 2012

• World Football Cup Brazil 2014

• European Football Cup France 2016


Organization of exhibition stands abroad 

ITC «Complete Service» together with the Department of Tourism Industry organize the national stand of Kazakhstan at the international tourism exhibitions and organize the work on the promotion of the tourist potential of Kazakhstan abroad:

BITE 2010, 25 -27 June 2010 Beijing, China 

JATA 2011, 24 – 26 September 2010 Tokyo, Japan 

BITE 2011, 17 - 19 June 2011 Beijing, China

EMIT 2012, 09 – 12 February 2012 Istanbul, Turkey

ATM 2012, 30 April – 03 May 2012 Dubai, UAE

ITE 2012, 14 – 17 June 2012, Hong Kong, China

ATM 2013, 06 - 09 May 2013, Dubai, UAE

ATM 2014, 05-08 May 2014, Dubai, UAE

Intourmarket 2015, Moscow, Russia

JATA 2015, 25-27 September 2015, Tokyo, Japan


MEETING OF FOREIGN TOURIST GROUPS AND DELEGATIONS

ITC «Complete Service» has extensive experience in the meeting of foreign tourists and delegations. Below is a list of large groups and delegations, served by our company during the past 5 years:

 Seminars and team building for the staff of the company "Colors of life" in the amount of 1,500 people in 2012. The seminars were held in the Baluan Sholak Sports Palace, in the Meeting House, in "Dostyk" Hotel, team building for Managers was held in "Eight Lakes" Park Resort. 

 Yearly seminars of the company “Colors of life”.

 A group of tourists from China, rally Horgos - Aktobe, then Russian Federation, 2013

 A group of professors from Cambridge and Oxford Universities. Almaty and Southern Kazakhstan Region tours, 2013

 Filmmakers Group from Hungary. Astana, Almaty, Taraz and Southern Kazakhstan Region tours, 2014

 An official delegation from Japan, Business Forum in Astana. The conference hall of the hotel "Rixos President Astana", 2014

 Info tours to representatives of tourist companies and media representatives throughout Astana, Almaty and the surrounding areas, 2014

 Group of constant transit tourists from Hong Kong, Almaty Tour, 2014

 An official delegation from Bulgaria, Economic Business Forum in Almaty. Conference hall of the hotel "Kazakhstan", 2015

 A group of tourists from Krasnodar, Russia. Almaty and Almaty region tour for 23 people, 2016

 Group of tourists from the China by the ADS program. Astana, Almaty and Almaty region tours, 2016

 The official delegation and a group of tourists from Malaysia, Pahang State. The rally from the post of Khorgos - Almaty - Balkhash - Karaganda - Astana - Kostanay - Aktobe - Uralsk - post "Ozinki", then in the Russian Federation, in the amount of 91 people, in 2016. 

 It was organized the presentation of the state of Pahang and the meeting with the local tourist companies in Astana, also it was organized an official meeting of representatives of the Ministries of the State of Pahang, Malaysia with representatives of the Ministry of investment and development of the Republic of Kazakhstan.

 A group of tourists from China in the amount of 37 people. The rally route from the post "Tazhen" to Aktau and further to Baku on a float. Mangistau region tour, 2016

 

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